Refund and Cancellation Policy
Welcome to Rammup, your trusted partner in import-export data solutions. We are committed to providing high-quality, human-verified data that empowers our clients to make informed business decisions. To ensure transparency, we have outlined our Refund and Cancellation Policy below.
No Refund & No Cancellation Policy
Due to the nature of our digital data services, all sales are final. Once an order has been placed and data delivery has been initiated or completed, we do not offer refunds, returns, or cancellations under any circumstances.
This policy applies to all our offerings, including but not limited to:
- Import-export data packages
- Customized reports
- Country-wise or HS code-specific datasets
- Data accessed via downloadable formats (Excel, CSV, PDF)
Why No Refunds or Cancellations?
- Our data is digital and immediately accessible upon delivery.
- Customized data requests are tailored and non-transferable.
- Once accessed, the value of the data is considered fully consumed.
Exceptional Considerations
While we maintain a no-refund policy, if you believe there has been a genuine error in data delivery (such as receiving the wrong file or format), please contact us within 48 hours of delivery. Our support team will assess the issue and provide a resolution if deemed valid.
Contact Us
Email: support@rammup.com
Customer Support Hours: 10:00 AM to 6:00 PM, Monday to Friday
We’re here to ensure a smooth, professional experience as you explore global trade opportunities with Rammup.